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What is DQ for Dynamics?

DQ for Dynamics™ is a data cleansing tool (plug-in) which works inside Dynamics 365 to ensure the data in your CRM system is duplicate free. It allows you to review two or more duplicate records side by side and then create a surviving “Golden Record”.

Can DQ for Dynamics match and merge across Entities?

DQ for Dynamics™ can cross compare records from Lead entities to account or contact entities. This allows for a complete and accurate Single Record View to be created.

How long does it take to setup DQ for Dynamics?

DQ for Dynamics™ is straight forward to set up and we can usually have you up and running within a couple of hours.

Can the DQ for Dynamics process be automated?

DQ for Dynamics™ allows users to fully automate the following steps:

  • Matching
  • Best Record Detection
  • Best Field Detection
  • Merging

This allows users to save time and money. Please see Display & Auto Fill.

How do you install DQ for Dynamics?

DQ for Dynamics™ is installed by running one executable. Once installed, DQ for Dynamics™ will appear as a plug-in with your CRM application. Please see our Installation Guide for more information.

Does my data have to leave the CRM System to use DQ for Dynamics?

Your data remains secure in your CRM system. Our Managed Plug-in securely sends Phonetic match tokens via SSL to our DQ for Dynamics™ Servers when Online or IFD.

What much does DQ for Dynamics cost and how is it licensed?

DQ for Dynamics™ is licensed on an annual license basis. It’s price scales depending on the number of records you hold in your CRM system.

What are the benefits and features of using DQ for Dynamics?

  • More than two records can be reviewed at the same time for manual review
  • Multiple data stewards can review, defer and re-assign reviewer ownership
  • Master (Best or Golden) records are created and maintained manually or by rules
  • The Master record from any duplicate set can be promoted manually. Or, through configurable rules, each duplicate group or all duplicate groups.
  • The Master records fields can be auto-filled using configurable rules manually. Or, through configurable rules, each duplicate group or all duplicate groups
  • Auto-merge of records can be configured to avoid reviewing of identical duplicates
  • Ease of use – Pre-defined templates and wizards help the user define sessions with ease
  • Control – Flexibility in matching, reviewing and processing puts the user in control
  • Speed – Matching and reviewing is fast and can be automated for speed
  • Security – Data remains in your system for security
  • Powerful – Advanced matching, review and Master record Merge (MRM) Rules ensure that P&M compared to the out-of-the-box duplicate detection is much more powerful

Does DQ for Dynamics™ work with MS Dynamics CRM online and On-Premise and Hybrid IFD?

DQ for Dynamics works with all deployments, Dynamics 365 Online, On-Premise and IFD.

Note: For On-Premise installations our DQ for Dynamics™ Web Services application will need installation.

How many records can DQ for Dynamics process?

DQ for Dynamics™ can process large amounts of data. It has the ability to process millions of CRM entity records.

Do you have a trial version of DQ for Dynamics?

Yes, we can provide a trial of DQ for Dynamics™ where you can test it’s functionality before you purchase. Please contact us if you would like a live demonstration of the DQ for Dynamics™ tool or you would like to “try before you buy”. We allow up to 5 match sessions and you can review 10 duplicate groups using the trial version.

How your Data is Processed in DQ for Dynamics

Reading of Data from CRM

Storing retrieved data into a temporary Database

  • To processing data into our Match engine we need to store data in temporary Database.
  • The database is password protected
  • The field values are Encrypted
  • Once fed to the Match engine, the temporary Database is deleted

Data disposal

  • Except for the above temporary encrypted data store, any data is retrieved from live for review, using the UniqueId (GUID) and then disposed

Passing data to Match engine

  • Data from the temporary database is processed by the Match engine,
  • Once used, the temporary Database is deleted
  • Only the Matching record Unique Id’s (GUID’s) are permanently stored in a results list database for subsequent processing.

Review Processing

  • The session result list GUID’s are used to retrieve data for review

Obfuscation & Encryption

Will I require training to use DQ for Dynamics?

DQ for Dynamics™ uses a drag and drop interface and a session set-up wizard which will be familiar to Dynamics 365 users, however, if required we can provide training. We recommend a 4 hour online training session to get you up and running, normally broken up into 2 x 2 hour sessions. After this we are always here to help and support.

How do you use DQ for Dynamics?

You open the DQ for Dynamics™ tool within your CRM application and use the drag & drop to perfect the master record. Please refer to our Create Session Overview page for more information.

How fast is the DQ for Dynamics tool?

The DQ for Dynamics™ tool is fully optimized using the latest technologies and will perform matching, mastering and merging with incredible performance. Specifics of performance depend upon, internet speed, the number of fields being processed, the rules applied to those fields etc. As such, we encourage you to take a trial and try before you buy.

Is DQ for Dynamics specific for a certain CRM System?

Currently, DQ for Dynamics™ is only integrated with Microsoft Dynamics CRM versions from 2011 and above. however, please enquire as we have other products for a range of solutions.

How is DQ for Dynamics supported?

We are keen to make sure your user experience is a good one. Annual License fees includes full support for the software. You can email us on or call us directly, we are committed to resolving your issues or queries as soon as possible.

Can I use Fuzzy Matching?

Yes, we provide a range of capabilities to help with fuzzy matching of records, including:

  • Homonyms, Synonyms & Aliases
  • Pre-built data transformations in 13 data categories and 5 spoken languages
  • Phonetic algorithms in 5 spoken languages
  • Deterministic and/or Probabilistic matching

Please view our Transform Guide for full details.

Can I define scoring thresholds?

Yes, you choose the scoring and weighting thresholds to determine when a record is identified as a duplicate.

Can I define rules to auto-fill fields from duplicates?

You can define configurable rules from our – ever expanding – list, to determine how values from duplicates will auto-fill any Single Field, or Field Group to perfect your chosen “Master Record”.

Can I define rules to find the Best Record?

You can define from our – ever expanding – list of rules to identify your “Master Record” from any group of duplicates.

Can I auto-merge Records without the need to review them?

Yes, auto-merging of identical records is possible. You select the Entity fields you wish to be compared and DQ for Dynamics™ will save you time reviewing identical records.

How is referential integrity preserved?

Referential integrity is maintained because we make all of our merge calls through the CRM SDK to ensure all linked data is correctly re-assigned from any duplicate record to the surviving “Master” record.

Duplicate records are queued until our Merge Service Runs, at which time, all duplicate records are de-activated and any data linked to a duplicate is moved from the surviving Master (Best) Record.

Can multiple reviewer's process data?

Yes, you can create multiple user accounts in DQ for Dynamics™ and assign data stewards’ permissions as administrators or reviewers. Administrators are able to create sessions and edit them; Reviewers are only able to review sessions.

Can I match international data?

DQ for Dynamics™ has the ability to match data in 5 spoken languages: English, German, French, Italian and Spanish.

Data transformations and Phonetic rules are available in all languages.

Can I use filtered views?

Yes, you can use your Personal or system views from CRM to select which records you wish to process for matching.

Can I use phonetic algorithms?

Yes, you can use popular phonetic algorithms like: Soundex and Metaphone; or you can use our advanced Phonetic algorithms: DQ Fonetix™, DQ Metaphone™, DQ Soundex™ for significantly better match results.

Can I sub set duplicate groups?

Yes, it is possible to sub set a supplicate group. This can be helpful if you find more than three duplicates, and there are two or more duplicate groups you wish to split into sub groups.

Can I get reports on the results?

We do not provide an ability to export a report, however, DQ for Dynamics shows a summary of results in the Match Session review screen.

Are there pre-built data transformations?

There is a comprehensive library of pre-built data transformations. These cover 13 data categories and 5 spoken languages.

You can even build your own if you wish and use them in DQ for Dynamics™.

What automation is provided to help the reviewers?

You can set up rules for: Auto-Promote, Auto-Accept, Auto-Fill and Auto-Merge and save reviewing and processing times.

Can DQ for Dynamics use custom fields?

Yes, any custom fields will be displayed and can be used in any match session.

Can I suppress non-duplicates?

Yes, any non-duplicates can be suppressed either permanently or for the specific session being reviewed. Any record permanently suppressed record will not re-appear in a future match session unless it is newly found against another different record.

Can I run the software without exporting/importing my data?

Yes, DQ for Dynamics™ links directly to the CRM database using the Dynamics CRM SDK to read write and merge records in the CRM database. There is categorically no need to export your data and send it off site, your Data remains secure in your CRM system.

DQ for Dynamics will not load

Sometimes DQ for Dynamics will not load in your CRM Instance. This may be due to regular updates. The solution to this is to clear your cache on your browser.

What if a user who is linked to the account DQ for Dynamics account leaves?

Once a user has been provisioned, a services account (at no extra license cost) can be used to connect to your instance. This will prevent lack of access to the account if user admins leave the business

I use Multi-Factor Authentication (MFA), can I still use DQ for Dynamics?

DQ for Dynamics gains access through user accounts, therefore if there is a MFA installed, it will be unable to continuously remain connected. Therefore, you must generate a static App password which can be used for connectivity.

Please follow the steps outlined in the guide below.

Is there a way to set the time zone from which the App runs from?

DQ4Dyn will run sessions according to the time zone of the User within the Dynamics 365 CRM. The time zone is set upon creation of new Users within Dynamics 365 and can be changed by navigating to the Advanced Settings within the CRM.

Is DQ for Dynamics subject to API Limits?

To ensure consistent availability and performance for everyone, Microsoft applies some limits to how APIs are used. These limits are designed to detect when client applications are making extraordinary demands on server resources. Below are some common measures implemented.

Measure Description Limit per web server
Number of requests The cumulative number of requests made by the user. 6000 within the 5 minute sliding window
Execution time The combined execution time of all requests made by the user. 20 minutes (1200 seconds) within the 5 minute sliding window
Number of concurrent requests The number of concurrent requests made by the user 52 or higher

Further information can be found here.

faqs.txt · Last modified: 2024/04/29 15:31 by ben.gilbey